FAQ

We pride ourselves on our customer service and stand by our products. Please feel free to contact us if you have any questions about your order or if you have any general questions not answered in our FAQ page. We are always here to help. You can reach us at customerservice@craftedbycatherine.com

Q: Does Crafted by Catherine have a storefront, and do you offer local pickup?
A: We do not have a storefront. Local pickup is not offered.

Q: Where do you ship from?
A: We fulfill all orders and ship directly from our warehouse located in City of Industry, California.

Q: When will my order ship?
A: Orders usually ship within 1 business day. We ship orders Monday through Friday, excluding holidays. Orders received before 8:00 AM Pacific Time will be processed the same day. All orders received after the processing cut off will be processed the next business day.

Q: What is your return policy?
A: We will accept a return for a refund up to 30 days from the date of purchase. The buyer is responsible for return shipping. Please contact us at customerservice@craftedbycatherine.com to start your return.

Q: How long does it take to get my order?
A: Orders are shipped with USPS Ground Advantage or UPS Ground shipping methods. Transit can take anywhere from 1-7 business days depending on your location. A tracking number is included on all orders. Your package can be tracked on the respective website USPS.com or UPS.com.

Q: Why does my tracking number not work?
A: It can take 24 hours for the tracking number to become active. If your tracking number is not active after 24 hours, please contact us and we will look into the status of your package.